Overview

The Pocono Plumber ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you contact us, request service, or communicate with us by phone, text, email, or through our website, how we use it, and the choices you have.

Information We Collect

When you call, text, email, or submit a form on our website, we may collect:

Your name, phone number, and email address
Your service address and general location
Details about the plumbing issue or service you're requesting
Communications between you and our team, including call notes and text messages
Payment information necessary to process quotes, invoices, and deposits (processed securely through our payment providers — we do not store your full card details)

How We Use Your Information

We use the information we collect to:

Respond to your service request and coordinate scheduling
Dispatch a licensed plumbing professional to your location
Prepare and send quotes, invoices, and payment requests
Communicate with you about the status of your service request
Maintain records required for licensing, permitting, and insurance purposes
Improve our service and respond to questions or concerns

Text Message (SMS) Communications

If you provide a mobile number, we may send you text messages related to your service request — for example, confirming a request, sharing a quote or invoice link, or providing scheduling updates. Message frequency varies depending on your service request and may include multiple messages while a job is in progress.

Message and data rates may apply. Reply STOP at any time to opt out of text messages, or HELP for assistance. Your phone number and any information collected through text messaging is never sold or shared with third parties for marketing purposes. It is used solely to communicate with you about the service you've requested from us.

Consent to receive text messages is not a condition of purchasing any service. You may always reach us by phone or email instead.

How We Share Information

We do not sell your personal information. We may share information only:

With the licensed plumbing professional assigned to your job, so they can complete the work
With payment processors solely to process payments you've authorized
With another licensed local plumbing company if we're unable to dispatch one of our own professionals in a reasonable timeframe, so your request can still be handled
When required by law, permit, or regulatory process

Data Security

We take reasonable steps to protect the information you share with us, including limiting access to customer information to team members who need it to do their jobs. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Your Choices

You can ask us to update or correct your information, opt out of text messages at any time by replying STOP, or ask us what information we hold about you by contacting us using the information below.

Children's Privacy

Our services are intended for adults arranging plumbing service for a home or property. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "last updated" date above will reflect the most recent revision.

Contact Us

Questions about this policy? Reach us at (570) 216-8528 or info@thepoconoplumber.com.